Customer Support Specialist
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Job Summary
Managing a portfolio of dealer accounts, the full-time Customer Support Specialist will ensure clients derive maximum value from products and services while proactively monitoring account performance and coordinating with cross-functional teams to enhance customer satisfaction and retention in a remote environment.
Key responsibilities
- Ensure accurate processing of enrollments, activations, cancellations, and program changes
- Create and manage Salesforce cases for effective issue resolution and reporting
- Monitor customer support tickets and provide timely follow-up and resolution
Required qualifications
- High School Diploma or equivalent
- Proven experience in customer support and success
- Background in the automotive digital space preferred
- Hands-on experience with Salesforce CRM preferred
- Advanced proficiency in Excel and Microsoft Office tools
Complete Job Description
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