Customer Support Specialist

Job Summary

To support customer needs, the fully remote Customer Support Specialist will manage domestic and international orders, respond to inquiries within specified timeframes, and ensure high levels of customer satisfaction through effective communication and problem resolution.

Key responsibilities:

• Handle domestic orders within 24 hours and international orders within 48 hours of receipt
• Manage incoming calls, emails, and tech tickets, ensuring timely responses and resolutions
• Maintain current product knowledge and assist with special projects as needed

Required qualifications:

• 2+ years of customer care and/or technical support experience preferred
• Proficiency in MS Office and experience with CRM systems
• Ability to manage multiple devices and software applications simultaneously
• Strong organizational and time management skills
• Conducive home office environment to ensure effective customer interactions