Customer Support Specialist
Job Summary
Fielding tier 1 customer inquiries, the remote Customer Support Specialist will troubleshoot issues, implement solutions, and provide feedback to enhance support processes in a collaborative environment.
Key responsibilities
- Field customer inquiries via phone, email, chat, and ticketing system across various products and services
- Troubleshoot and resolve customer issues while escalating bugs to development as needed
- Contribute to knowledge bases through technical writing and collaborate cross-functionally with team members
Required qualifications
- Bachelor's degree or equivalent experience
- Proven ability to diagnose and resolve technical issues for a SaaS product
- Experience in a high-volume support/customer service role
- Strong analytical mindset with problem-solving skills
- Applicable technical writing skills
Complete Job Description
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