Customer Support Specialist
Job Summary
To support a growing team, the full-time Customer Support Specialist will develop expertise in Cars Commerce products, achieve service level goals, and assist customers with inquiries while working remotely from Illinois.
Key responsibilities
- Develop an expertise in Cars Commerce products and actively share this knowledge with customers
- Track and document all customer inquiries and resolutions in SalesForce.com
- Identify and escalate necessary customer inquiries to Tier 2 Support and other teams as needed
Required qualifications
- Prior customer service experience or experience in service industries preferred
- College degree preferred or a minimum of one year of relevant work experience required
- Knowledge of MS Office and Windows with greater technical aptitude preferred
- Ability to work independently and deliver high-quality work
- Flexibility to work weekend and/or evening shifts
Complete Job Description
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