Customer Support Specialist
Job Summary
Seeking an exceptionally organized and empathetic Customer Support Specialist, this full-time remote position will manage user support through phone, live chat, and email, while collaborating with internal teams to enhance user experience and product functionality.
Key responsibilities
- Assist users in maximizing their experience with the platform by providing support via phone, live chat, and email
- Collaborate with Product, Content, and building-code experts to address user inquiries and relay feedback
- Identify and report potential bugs to the Engineering team while improving internal documentation and external knowledge resources
Required qualifications
- Minimum 2-4 years of experience in a customer-facing role
- Fluency in modern, cloud-based work tools (e.g., Google Workspace, Slack)
- Experience with technical subscription management and billing tools, preferably Chargebee or similar
- Strong organizational skills and attention to detail
- A willingness to learn and adapt as products and processes evolve
Complete Job Description
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