Customer Support Specialist

Job Summary

Providing exceptional support to users, the full-time Customer Support Specialist will assist clients through phone, text, and email, becoming a product expert in Clair's offerings while working remotely.

Key responsibilities

• Act as the first line of support for users, answering questions and ensuring a positive customer experience
• Gain in-depth knowledge of Clair's products, including the signup process and earned wage advance offerings
• Collaborate with various teams to enhance user satisfaction and address customer needs effectively

Required qualifications

• 2+ years of experience in a customer support role, with Tier 2 support or tech experience preferred
• 1+ years of experience using Zendesk
• Aptitude for numbers and math to assist users with financial inquiries
• Commitment to understanding the financial challenges faced by hourly workers
• Enthusiasm for joining an early-stage fintech startup and eagerness to learn about earned wage advances