Customer Support Specialist
Job Summary
Providing exceptional customer service, the remote Customer Support Specialist I will assist customers via phone, email, and chat, addressing inquiries related to company products and services while ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries through various channels in a timely and professional manner
- Provide Tier 1 support by resolving standard and recurring issues related to customer configurations
- Document customer interactions and collaborate with internal teams to ensure effective issue resolution
Required Qualifications
- High school diploma or equivalent; Associate's or Bachelor's degree preferred
- Proven experience in customer support or client service
- Familiarity with CRM systems and practices is preferred
- Experience in title, registration, MVA, or dealerships is a plus
- Technical support experience is preferred
Complete Job Description
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