Customer Support Specialist
Job Summary
To support a growing team, the remote Customer Support Specialist will manage customer inquiries across email, live chat, and Zoom, ensuring prompt resolutions while contributing to internal knowledge bases and collaborating with Product and Engineering teams.
Key responsibilities
- Respond to customer questions and issues, resolving as much as possible on first contact
- Break down technical product issues into clear explanations for non-technical staff
- Write detailed bug reports and feature feedback, following up until issues are resolved
Required qualifications
- Technical aptitude with the ability to explain complex issues simply
- Experience supporting customers through email, live chat, and video
- Enjoyment of support work motivated by problem-solving and helping others
- Comfort with support metrics and their application in daily tasks
- Highly organized with the ability to manage a dynamic workload
Complete Job Description
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