Customer Support Specialist
Job Summary
Serving as the primary point of contact for SaaS customers, the full-time Customer Support Specialist will manage inquiries through various channels, troubleshoot technical issues, and provide product guidance while working remotely.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via multiple channels
- Troubleshoot and resolve minor technical issues related to the platform
- Manage customer tickets using Salesforce and JIRA, escalating complex issues as needed
Required Qualifications
- 1-3 years of experience in customer support, preferably in a SaaS environment
- Strong technical troubleshooting skills and ability to learn new technologies quickly
- Experience with CRM and ticketing tools such as Salesforce
- Ability to manage multiple priorities in a fast-paced, high-growth environment
- Empathy, patience, and a genuine desire to help customers
Complete Job Description
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