Customer Support Specialist
Job Summary
To support a global customer base, the remote Customer Support Specialist will resolve licensing queries, manage account configurations, and troubleshoot installation and technical issues for users of V-Ray, Enscape, and Corona across various licensing models.
Key responsibilities
- Process and manage customer licensing requests and activations across multiple licensing models
- Deliver high-quality support through various channels, including live chat, email, and phone
- Troubleshoot software installation and technical issues, providing actionable resolutions based on diagnostic analysis
Required qualifications
- One to three years in a customer-facing support role, preferably in SaaS or technical software support
- Solid understanding of software licensing architectures, including cloud-based and floating licenses
- Strong troubleshooting skills across multi-platform environments (Windows, macOS, and Linux)
- Hands-on experience with Chaos products or 3D/CAD applications is a strong advantage
- Experience with ticketing and CRM platforms such as Zendesk or Jira is preferred
Complete Job Description
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