Customer Support Specialist
Job Summary
Providing exceptional support to customers, the full-time Customer Support Specialist will manage phone, email, and text-based inquiries while ensuring a high-quality experience in a remote work environment.
Key responsibilities
- Provide phone, email, and text-based support to customers and partners
- Proactively monitor in-progress deliveries and address customer concerns with professionalism
- Utilize Salesforce and internal tools to log interactions and collaborate with team members for seamless delivery experiences
Required qualifications
- 2+ years of customer service experience, preferably in technology or logistics
- Ability to work a flexible schedule, including evenings and weekends
- Experience with Salesforce is a plus
- Proven ability to navigate fast-paced environments and adapt to changing requirements
- Strong problem-solving skills and the ability to implement feedback for continuous improvement
Complete Job Description
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