Customer Support Specialist
Job Summary
Providing remote support to internal and external users, the full-time Customer Support Specialist will assist clients with product inquiries, billing issues, and troubleshooting while ensuring high customer satisfaction and efficient service delivery.
Key responsibilities:
- Respond to customer inquiries via phone, email, chat, and online help channels
- Assist with billing and invoice issues, including payments and order changes
- Log customer interactions in the ticketing system for tracking and follow-up
Required qualifications:
- Previous experience in a call center or customer support role preferred
- Proficiency in Microsoft Office products, including Word and Excel
- Ability to learn and provide support for software applications quickly
- Experience with Salesforce or similar software tools
- Strong organizational skills and ability to manage multiple tasks effectively
Complete Job Description
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