Customer Support Specialist
Job Summary
Providing onboarding training and customer support for existing clients, the full-time Customer Support Specialist will resolve product and technical issues through effective communication and troubleshooting, while working remotely.
Key Responsibilities
- Responds to customer inquiries for product information and support, resolving basic issues via phone and email
- Performs remote troubleshooting and installs data uploading and integration tools through remote access
- Documents all customer interactions in the CRM and provides personalized onboarding training to maximize customer engagement
Required Qualifications
- High school diploma or GED is required
- At least 2 years of general customer service/support experience
- Ability to demonstrate active listening and empathetic customer advocacy
- Strong interpersonal skills with the ability to build trusting relationships with customers
- Experience thriving in a remote work environment with flexibility to adapt to changing priorities
Complete Job Description
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