Customer Support Specialist

Job Summary

To support a dynamic transportation environment, the full-time Customer Support Specialist will manage customer inquiries, coordinate shipments, and resolve issues while working remotely.

Key Responsibilities

• Serve as the primary contact for shipment status, scheduling, and service issues, ensuring timely communication with customers
• Monitor shipments throughout the transportation lifecycle and coordinate appointments, tracking activities and managing discrepancies
• Identify and resolve shipment exceptions by collaborating with internal teams and maintaining clear documentation of issues and resolutions

Required Qualifications

• 2+ years of experience in customer support, logistics, transportation, or account coordination
• Experience in a fast-paced operational environment is preferred
• Proficiency with Microsoft Office, Google Workspace, and/or transportation management systems
• Strong organizational skills with the ability to manage multiple priorities effectively
• Comfortable communicating with various stakeholders, including drivers, carriers, and customers