Customer Support Specialist
Job Summary
As a frontline resource for customers, the full-time Customer Support Specialist will address support cases related to clinical workflow, practice management, and technical issues while working remotely.
Key responsibilities
- Address OptiMantra customer support cases via phone, email, and video call
- Support testing of pre-release or recently released features
- Prepare customer-facing knowledge base articles and videos
Required qualifications
- Healthcare experience, preferably with EMR or practice management platforms
- Strong comfort with technology, including scheduling tools and Excel
- Excellent problem-solving and troubleshooting skills
- A process improvement and customer-service mindset
- EMR master administrator experience or back-end medical office experience is a plus
Complete Job Description
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