Customer Support Specialist

Job Summary

To provide exceptional customer support, the full-time Customer Support Specialist will resolve escalated customer complaints, process high volumes of inbound calls, and collaborate with various departments while working remotely within a 25-mile radius of a store location.

Key responsibilities:

• Resolve escalated customer complaints and negotiate warranty options with manufacturers
• Process inbound calls and correspondence, while maintaining accurate records and files
• Collaborate with internal teams to address product trends and service issues efficiently

Required qualifications:

• High school diploma or equivalent combination of education and experience
• Previous clerical experience preferred
• Familiarity with software such as Microsoft Office and Storis is preferred
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong organizational skills and attention to detail