Customer Support Specialist
Job Summary
To support a growing team, the full-time Customer Support Specialist will manage inbound customer service inquiries, resolve issues using Salesforce Service Cloud, and ensure maximum customer satisfaction while working remotely.
Key responsibilities
- Answer inbound customer service emails and calls, resolving issues in a timely manner
- Maintain accurate customer contact details and proactively seek opportunities for data improvement
- Meet and exceed customer expectations, goals, and metrics, ensuring a high level of service quality
Required qualifications
- 2+ years of experience in customer service, particularly in building rapport over the phone
- Experience with Salesforce Service Cloud or similar platforms
- Proven ability to deliver results while meeting tight deadlines
- Ability to communicate effectively with internal and external stakeholders
- Confident personality with adaptability in a technology-led environment
Complete Job Description
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