Customer Support Specialist
Job Summary
Joining a fast-growing startup, the full-time remote Customer Support Representative will provide technical support and training to customers, manage support queues, and build a customer-facing knowledge base to ensure client satisfaction and retention.
Key responsibilities
- Provide technical support and training to customers
- Manage an inbound ticket queue, phone call queue, and inbound chat support
- Build and own the customer-facing knowledge base, including documentation and training materials
Required qualifications
- Experience with product support, training, troubleshooting, and technical documentation
- Background in a customer-facing role, preferably in B2B software or technology sales
- Familiarity with support metrics such as CSAT, NPS, and ticket trends
- Experience supporting customers with complex operations, such as in waste and recycling or logistics
- Proficiency with support systems like Front or Linear is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,810 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
