Customer Support Specialist

Job Summary

Providing essential support to patients and referral sources, the remote Customer Support Specialist will manage billing documentation and insurance verification while fostering relationships within the healthcare community.

Key responsibilities

• Communicate with patients and referral sources to address inquiries and concerns promptly
• Conduct insurance verification and maintain accurate patient records, ensuring compliance with regulations
• Collaborate with team members to identify process improvements and enhance service delivery

Required qualifications

• High school diploma or GED equivalent
• Experience in healthcare administration, patient intake, or insurance verification preferred
• Knowledge of medical billing practices and reimbursement processes preferred
• Familiarity with medical terminology preferred
• One year of related work experience preferred