Customer Support Specialist
Job Summary
To support a growing customer support team, the full-time Customer Support Specialist will prioritize customer inquiries, provide hands-on support for Circle Plus communities, and collaborate with engineers to troubleshoot complex issues in a fully remote environment.
Key responsibilities
- Prioritize and manage customer issues across email channels and provide solutions
- Become an expert on the Circle product and assist creators in launching and building their communities
- Collaborate with internal teams to escalate feedback and identify trends in customer inquiries
Required qualifications
- Proficient in English at a CEFR Level C2 / ILR Level 5
- 3+ years of experience in a technical support role, ideally within SaaS
- Strong alignment with company values and a passion for customer service
- Experience working in a fully remote role with an international team
- Familiarity with troubleshooting application issues and technical workflows
Complete Job Description
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