Customer Support Specialist
Job Summary
To support a growing customer support team, the full-time Customer Support Specialist will prioritize customer issues, provide hands-on support for communities, and collaborate with internal teams, all while working remotely during specified hours.
Key responsibilities
- Prioritize and respond to customer inquiries across email channels
- Provide expert support for Circle Plus communities and troubleshoot various technical issues
- Collaborate with engineers and designers to resolve complex problems and suggest proactive solutions
Required qualifications
- 3+ years of experience in a technical support role, preferably in SaaS
- Proficiency in English at a CEFR Level C2 / ILR Level 5
- Strong alignment with company values and a collaborative work ethic
- Ability to understand and implement technical workflows quickly
- Experience with Zendesk is a bonus
Complete Job Description
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