Customer Support Specialist
Job Summary
To support a growing customer base, the full-time Customer Support Specialist will prioritize customer inquiries, provide hands-on support for Circle Plus communities, and collaborate with internal teams to resolve complex issues in a fully remote setting.
Key responsibilities
- Prioritize and respond to customer issues across email channels
- Become an expert on the Circle product and provide solutions to creators launching their communities
- Collaborate with engineers and designers to troubleshoot technical issues and identify trends from customer inquiries
Required qualifications
- 3+ years of experience in a technical support role, ideally in SaaS
- Proficiency in English at a CEFR Level C2 / ILR Level 5
- Strong alignment with company values and a collaborative mindset
- Experience with Zendesk is a plus
- Excitement for working in a startup environment with a focus on customer needs
Complete Job Description
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