Customer Support Specialist
Job Summary
To support a growing customer base, the full-time Customer Support Specialist will prioritize customer inquiries, provide hands-on support for Circle Plus communities, and troubleshoot technical issues, all while working remotely and adhering to a schedule of 8:00 AM to 5:00 PM IST, Tuesday through Saturday.
Key responsibilities
- Prioritize and respond to customer issues across email channels
- Provide expert support on the Circle product and internal tools while advising creators on solutions
- Collaborate with engineers and designers to troubleshoot complex technical issues and identify trends for proactive solutions
Required qualifications
- 3+ years of experience in a technical support role, ideally in SaaS
- Proficiency in English at a CEFR Level C2 / ILR Level 5
- Strong alignment with company values and a collaborative mindset
- Excitement for contributing to product development in a startup environment
- Experience with troubleshooting technical workflows and customer needs
Complete Job Description
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