Customer Support Specialist
Job Summary
As the first point of contact for clients, the full-time Customer Support Specialist (Tier 1) will handle inbound support requests, resolve basic product questions, and route complex issues to the appropriate team members while working remotely.
Key responsibilities
- Manage incoming phone calls and a high volume of support tickets across all channels
- Resolve basic product questions regarding feature use, navigation, account settings, and user management
- Triage and route tickets to Tier 2 or Tier 3 based on the complexity of the issue
Required qualifications
- 1+ years in customer service, technical support, help desk, or a similar customer-facing role
- Ability to quickly learn new software and product concepts
- Experience using ticketing tools and following documented processes
- Self-starter with a natural curiosity and motivation to find solutions
- Must be eligible to work in the United States
Complete Job Description
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