Customer Support Specialist

Job Summary

To support a growing virtual care service, the full-time Customer Support Specialist will serve as the first point of contact for customer inquiries, troubleshoot issues, and ensure a seamless experience while working remotely.

Key responsibilities:

• Deliver comprehensive customer support, including technical assistance, to members, clients, providers, pharmacies, and clinicians
• Manage and maintain assigned work queues, ensuring timely resolution of internal cases, emails, faxes, and voicemails
• Document all customer interactions and collaborate with internal teams to resolve customer concerns effectively

Required qualifications:

• 3-5 years of experience in customer support, technical support, or client services
• Solid understanding of medical terminology and basic healthcare operations
• Familiarity with HIPAA regulations regarding personal health information
• Prior experience in a call center or medical office setting is preferred
• Advanced proficiency in Microsoft Office Suite and experience with CRM and helpdesk platforms, including Salesforce Service Cloud