Customer Support Specialist

Job Summary

Delivering exceptional support, the full-time Customer Support Representative will manage patient interactions via phone and email, troubleshoot technical issues, and advocate for patient needs in a remote environment.

Key responsibilities

• Provide clear and accurate answers to patient inquiries while ensuring a high standard of care
• Troubleshoot technical issues and coordinate with internal teams to drive resolutions
• Document patient interactions accurately and identify trends to improve the care experience

Required qualifications

• 2+ years of experience in customer support, patient support, or a contact center role
• Familiarity with modern support tools such as Intercom, Zendesk, or HubSpot
• Experience in healthcare or a regulated industry, with knowledge of HIPAA compliance
• Ability to work shifts across a seven-day support schedule, including evenings and weekends
• Strong written and verbal communication skills, particularly in explaining technical processes