Customer Support Specialist

Job Summary

Providing thoughtful and responsive support, the full-time Customer Support Specialist will assist pet owners via phone, chat, and email, working remotely during Pacific Time hours while managing high call volumes and ensuring exceptional service.

Key responsibilities:

• Manage high call volumes and de-escalate difficult situations with empathy and care
• Utilize multiple systems to support customers and ensure a seamless member experience
• Document customer interactions accurately in the CRM system and meet productivity targets

Required qualifications:

• 2+ years of experience in a high-volume call center or customer service role
• Proficient in using CRM systems to document and manage customer interactions
• Experience navigating multiple digital platforms and resolving technical issues in real time
• Ability to work remotely with a reliable wired internet connection
• Demonstrated skill in handling complaints and sensitive topics with empathy