Customer Support Specialist

Job Summary

As the voice of the brand, the full-time Cat Concierge will engage with cat owners across various channels, providing tailored support and product knowledge while working remotely.

Key responsibilities

• Act as the primary touchpoint for prospective and existing customers, addressing inquiries and requests across multiple platforms
• Provide personalized responses and curated experiences based on customer needs, while introducing new products or services when appropriate
• Identify and escalate customer-reported issues and provide feedback to internal teams based on daily interactions

Required qualifications

• Proven track record in a support or client-facing role within a fast-growing or startup environment
• Availability outside of standard 9 to 5 hours, including weekends and holidays
• Strong adaptability to an ever-evolving and fast-paced work culture
• Impeccable verbal and written communication skills
• Empathetic, curious, energetic, and self-motivated team player