Customer Support Specialist
Job Summary
To support a growing international travel-tech company, the part-time Customer Support Specialist (Extra Services ZEN Team) will manage booking modifications, cancellations, and additional service requests while providing expert advice to clients and communicating with suppliers and hotels in a remote work environment.
Key responsibilities
- Rapidly and effectively resolve client issues related to bookings and additional services
- Advise clients on bookings and product offerings
- Utilize CRM systems and internal databases to manage client interactions efficiently
Required qualifications
- Upper Intermediate level of English proficiency (both spoken and written)
- Experience in the travel industry and understanding of booking systems is an advantage
- Ability to learn quickly and maintain a results-focused approach
- Soft skills including kindness, empathy, and stress resistance
- A functioning computer and microphone for remote work
Complete Job Description
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