Customer Support Specialist
Job Summary
To support a growing international travel-tech company, the part-time Customer Support Specialist (Modification Team LATAM) will resolve client issues related to booking changes and cancellations, provide expert advice on products, and communicate with suppliers and clients while working remotely.
Key responsibilities
- Rapidly and effectively resolve client issues through the CRM system
- Advise clients on bookings and provide expert product knowledge
- Engage with suppliers, hotels, and clients via email and phone
Required qualifications
- Upper Intermediate proficiency in English (spoken and written)
- Soft skills including kindness, empathy, and stress resistance
- Ability to learn quickly and maintain a results-focused approach
- A functioning computer and microphone for remote work
- Understanding of the travel business and booking systems is advantageous
Complete Job Description
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