Customer Support Specialist

Job Summary

To support a growing team, the full-time Customer Support Representative will manage multiple streams of support requests, coordinate with stakeholders for complex issues, and utilize software tools to ensure a world-class customer experience while working remotely.

Key responsibilities

• Manage incoming support requests via various channels including software, phone, and email
• Coordinate with internal and external stakeholders to address challenging cases and ensure long-term solutions
• Utilize software tools to diagnose problems and promote customer loyalty through recognition initiatives

Required qualifications

• 2+ years of technical support or equivalent experience
• 2+ years of customer service interaction, either in person or virtually
• Bilingual in English and Spanish
• Experience with high-volume support ticketing systems
• Familiarity with CRM platforms, preferably Salesforce