Customer Support Specialist
Job Summary
Providing 24/7 customer-centered IT support, the full-time Customer Support Representative Specialist will manage user issues as the first point of contact, utilizing ITIL-based processes to log, classify, and resolve incidents while proactively monitoring service levels in a remote environment.
Key responsibilities
- Serve as the first point of contact for all user issues, providing IT support around the clock
- Log, classify, and resolve incidents and service requests, including account management tasks
- Identify trends and recurring issues, recommending improvements to enhance service quality
Required qualifications
- In-depth knowledge of IT service desk operations
- Expertise in ticket resolution and escalation processes
- Ability to identify and resolve recurring issues effectively
- Must possess or be eligible to obtain a Public Trust background investigation
- U.S. Citizenship is required
Complete Job Description
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