Customer Support Specialist
Job Summary
Working remotely, the Support Specialist will provide exceptional email and phone support to restaurant guests and owners, efficiently resolving day-to-day issues while managing a high volume of tickets through the Zendesk platform.
Key responsibilities:
- Provide inbound and outbound support via email and phone, handling 70-100 tickets per day with high accuracy
- Maintain open communication with restaurant owners and guests until issues are resolved, escalating complex problems as necessary
- Regularly update management on common issues and suggest improvements to enhance team performance and customer experience
Required qualifications:
- 1-2 years of customer service experience
- Proficiency with CRM software, preferably Zendesk
- Strong oral and written communication skills for effective interaction with users and the development team
- Excellent organizational skills and the ability to multitask across systems
- Proficiency in macOS, including application navigation and file management
Complete Job Description
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