Customer Support Specialist
Job Summary
As a main point of contact for customers using an AI-powered Retail Planning and Pricing SaaS platform, the full-time remote Customer Support Specialist will troubleshoot issues, provide step-by-step guidance, and ensure a positive customer experience while collaborating with technical teams for complex problem resolution.
Key responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Troubleshoot software issues and escalate complex cases as appropriate
- Educate customers on product features, workflows, and best practices while maintaining internal documentation
Required qualifications
- 3-5 years of experience in customer support, service desk, or help desk work, preferably in SaaS or technology
- A degree in computer science, business, IT, or a related field, or equivalent experience
- SQL skills and knowledge of cloud solutions, data integration, and supply chain concepts
- Familiarity with support tools such as Zendesk, Jira, or Salesforce
- Strong organization and attention to detail, with a customer-focused approach
Complete Job Description
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