Customer Support Specialist

Job Summary

Joining the Customer Success team, the full-time hourly Support Specialist will provide exceptional customer support through inbound phone calls, chat, and email, while maintaining flexible availability, including weekends and evenings, to enhance customer satisfaction and resolve inquiries efficiently.

Key responsibilities

• Serve as the primary point of contact for customers, delivering support through various communication channels
• Resolve customer inquiries by troubleshooting issues and providing accurate information while adhering to company policies
• Collaborate with internal teams to escalate complex issues and identify trends for product improvement

Required qualifications

• 1+ years of experience in customer support or service industry
• Bachelor's degree from an accredited college or university
• Comfortable managing multiple computer-based applications simultaneously
• Ability to work efficiently in urgent and sensitive scenarios
• Strong critical thinking skills to provide accurate solutions to customer inquiries