Customer Support Specialist

Job Summary

Serving as a front line ambassador, the remote Customer Support Specialist based in the greater San Antonio, TX area will educate customers about products, provide empathetic responses to inquiries, and collaborate with the Customer Experience team to deliver high-quality support.

Key responsibilities

• Provide superior service by answering customer inquiries, processing enrollments, and troubleshooting product issues
• Manage a high volume of inbound calls while ensuring a positive experience for each caller
• Identify retention and upsell opportunities by aligning solutions with customer needs and conduct follow-up calls

Required qualifications

• 2 years of experience in a customer service or call center environment preferred
• Excellent data entry skills with a minimum typing speed of 40 words per minute
• Experience with Microsoft Windows and Google Suite; comfort with Mac systems preferred
• Reliable home internet with a minimum download speed of 50 mbps and a dedicated workspace
• Willingness to learn about upselling and complete required training and certification programs