Customer Support Specialist
Job Summary
Seeking a detail-oriented and compassionate Customer Support Specialist for the CPAP Centralized Care Team, this fully remote, full-time position will manage patient intake, insurance verification, and coordination of respiratory therapy services while working the 1st shift, Monday through Friday, from 8 am to 5 pm CST.
Key responsibilities
- Conduct patient satisfaction calls and advocate for patient concerns
- Coordinate order fulfillment and ensure timely service delivery
- Educate patients on products and services related to CPAP therapy
Required qualifications
- High school diploma or GED equivalent
- Experience with medical equipment and medical billing practices preferred
- Experience in healthcare administration, patient intake, or insurance verification preferred
- One year of related work experience preferred
- Familiarity with medical terminology preferred
Complete Job Description
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