Customer Support Specialist
Job Summary
Working remotely, the full-time Customer Support Specialist will assist clients with technical support via emails, phone calls, and online training meetings, while also conducting software testing and account setup.
Key responsibilities:
- Become an expert user of the software and stay updated on new features and enhancements
- Collaborate with customers and the development team to resolve software errors and test new functionalities
- Provide user training on specific features and modules, while maintaining oversight of file server cleanup and maintenance
Required qualifications:
- 2+ years of customer service experience, preferably in a high-growth SaaS company
- Proficient in Microsoft Suite (Word, Excel, etc.) and experienced with report writing tools and relational databases
- Availability for on-call support over weekends a few times a year
- Excellent phone and email communication skills
- Experience in the venue/event industry is preferred
Complete Job Description
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