Customer Support Specialist

Job Summary

To support a growing customer base, the full-time Customer Support Specialist will manage user inquiries through chat, email, and phone, ensuring a warm and competent experience while addressing account requests and product usage questions, with the option to work remotely within the United States.

Key responsibilities:

• Answer user questions and handle account requests, including application processing and card disputes
• Teach customers how to use the product and translate user confusion into actionable product suggestions
• Identify systemic flaws and collaborate with the engineering team to resolve issues

Required qualifications:

• 2+ years of experience in a Customer Experience or Customer Support role
• Ability to consistently exercise empathy and translate complex terminology into clear communication
• Experience in automating processes to enhance efficiency
• Strong organizational skills, including maintaining a clean inbox
• Confidence in engaging with startup clients in various communication formats