Customer Support Specialist

Job Summary

Detail-oriented and collaborative, the full-time Customer Support Specialist will serve as a key point of contact for clients, ensuring accurate order processing, resolving inquiries, and maintaining data integrity in a fast-paced environment.

Key responsibilities

• Receive and process customer orders with a focus on accuracy and timely delivery
• Manage distributor sales email inbox and collaborate with various departments to resolve order and shipment issues
• Maintain accurate documentation and customer account notes, including handling returns and credit requests

Required qualifications

• High school diploma or GED, with 1 to 6 months of related experience or equivalent education
• Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
• Hands-on experience with M3 order entry systems
• Ability to read and comprehend moderately detailed instructions and correspondence
• Strong organizational skills and the ability to prioritize multiple projects simultaneously