Customer Support Specialist

Job Summary

Detail-oriented and customer-focused, the full-time Customer Support Specialist will manage client inquiries, process orders with 100% accuracy, and maintain data integrity while working in a collaborative and fast-paced environment.

Key responsibilities

• Receive and process customer orders, ensuring accuracy and adherence to deadlines
• Resolve service and product requests promptly and manage distributor sales email communications
• Collaborate with various departments to support order processing and maintain accurate training documentation

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience or equivalent education and experience
• Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
• Hands-on experience with M3 order entry systems
• Ability to read and comprehend moderately detailed instructions and write simple correspondence
• Detail-oriented with strong organizational skills and the ability to prioritize multiple projects