Customer Support Specialist

Job Summary

Detail-oriented and committed to exceptional service, the full-time Customer Support Specialist will manage client inquiries, process orders with 100% accuracy, and maintain data integrity in a collaborative remote environment.

Key responsibilities

• Receive and process case pack customer orders and export orders, ensuring accuracy and timely completion
• Resolve service and product requests while managing the distributor sales email inbox effectively
• Collaborate with various departments to maintain accurate training documentation and manage customer returns and discrepancies

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience or equivalent combination of education and experience
• Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
• Hands-on experience with M3 order entry and detail-oriented skills
• Ability to prioritize and manage multiple projects simultaneously
• Strong organizational skills and ability to work within a team concept