Customer Support Specialist

Job Summary

Detail-oriented and committed to exceptional service, the full-time Customer Support Specialist will manage client inquiries, process customer orders accurately, and maintain data integrity while working in a collaborative and fast-paced environment.

Key responsibilities

• Receive and process case pack customer orders with a goal of 100% accuracy within scheduled deadlines
• Resolve service and product requests promptly and manage the distributor sales email inbox
• Collaborate with various departments to ensure efficient processing and shipping of customer orders

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience, or equivalent combination of education and experience
• Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
• Hands-on experience with M3 order entry and detail-oriented skills
• Ability to prioritize and manage multiple projects simultaneously
• Excellent organizational skills and the ability to work within a team concept