Customer Support Specialist

Job Summary

Detail-oriented and dedicated, the full-time Customer Support Specialist will manage client inquiries, process customer orders with a focus on accuracy, and maintain data integrity while working in a collaborative and fast-paced remote environment.

Key responsibilities

• Receive and process case pack customer orders, ensuring 100% accuracy within deadlines
• Resolve service and product requests promptly while managing distributor sales email communications
• Collaborate with various departments to maintain accurate training documentation and manage customer returns and disputes

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience or equivalent combination of education and experience
• Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
• Hands-on experience with M3 order entry systems
• Ability to perform basic mathematical calculations and interpret data
• Detail-oriented with strong organizational skills and the ability to prioritize multiple projects