Customer Support Specialist

Job Summary

Detail-oriented and customer-focused, the full-time Customer Support Specialist will serve as a key point of contact for clients, ensuring accurate order processing, resolving inquiries, and maintaining data integrity in a collaborative environment.

Key responsibilities

• Receive and process customer orders with a goal of 100% accuracy within scheduled deadlines
• Manage the distributor sales email inbox, responding to inquiries promptly and accurately
• Collaborate with various departments to resolve order issues and maintain accurate training documentation

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience or equivalent education and experience
• Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
• Experience with M3 order entry systems
• Ability to read and comprehend moderately detailed instructions and correspondence
• Strong organizational skills and ability to prioritize multiple projects simultaneously