Customer Support Specialist
Job Summary
Detail-oriented and customer-focused, the full-time Customer Support Specialist will serve as a key point of contact for clients, processing orders, resolving inquiries, and maintaining data integrity in a collaborative remote environment.
Key responsibilities
- Receive and process customer orders with a goal of 100% accuracy within scheduled deadlines
- Manage distributor sales email inbox and respond to service and product requests promptly and accurately
- Collaborate with various departments to ensure efficient processing and shipping of orders
Required qualifications
- High school diploma or GED, with 1 to 6 months of related experience or equivalent education
- Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
- Hands-on experience with M3 order entry
- Ability to read and comprehend moderately detailed instructions and write simple correspondence
- Strong organizational skills and ability to prioritize multiple projects simultaneously
Complete Job Description
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