Customer Support Specialist
Job Summary
To support a fast-growing international travel-tech company, the full-time remote Customer Support Specialist (Universal Team) will rapidly resolve client issues, provide expert advice on bookings, and communicate with suppliers and clients via email and phone.
Key responsibilities
- Rapidly and effectively resolve client issues related to business travel bookings
- Advise clients on bookings and the company's products
- Engage with suppliers, hotels, and clients through various communication channels
Required qualifications
- Upper Intermediate English proficiency and Italian language proficiency (B2)
- Soft skills including kindness, empathy, and stress-resistance
- Ability to learn quickly and maintain a results-focused approach
- A functioning computer and microphone for remote work
- Understanding of the travel business and booking systems is an advantage
Complete Job Description
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