Customer Support Specialist
Job Summary
Ensuring timely delivery of customer shipments, the full-time Customer Support Specialist will maintain daily communication and build strong relationships with customers and carriers while working in a hybrid model from the Rogers, AR location.
Key responsibilities
- Process shipment entries using the Transportation Management System and lead performance objectives
- Communicate effectively and courteously with customers and carriers regarding shipment status and issues
- Supervise and revise shipments based on changing needs of shippers, customers, and carriers
Required qualifications
- High school diploma or GED equivalent
- 1+ years of customer service or transportation experience
- Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.)
Complete Job Description
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