Customer Support Specialist
Job Summary
To support a growing practice, the full-time remote Customer Support Specialist will lead demos, onboarding calls, and provide real-time troubleshooting across multiple channels while ensuring a high-quality customer experience.
Key responsibilities
- Conduct onboarding sessions and product demos for new clients
- Provide real-time support and troubleshooting via phone, chat, and video
- Understand and address complex customer needs to enhance their experience with the platform
Required qualifications
- Experience in customer support or a related field
- Familiarity with practice management software or healthcare technology
- Ability to adapt communication style to various customer learning levels
- Strong problem-solving skills in a fast-paced environment
- Willingness to receive and provide constructive feedback
Complete Job Description
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