Customer Support Specialist

Job Summary

Detail-oriented and committed to exceptional service, the full-time Customer Support Specialist will manage client inquiries, process orders with 100% accuracy, and collaborate with various departments to ensure operational efficiency in a remote environment.

Key responsibilities

• Receive and process customer orders and export case pack orders while adhering to all necessary procedures
• Resolve service and product requests promptly and manage the distributor sales email inbox
• Collaborate with Marketing and Field Sales to complete electronic forms for new item setup and maintain accurate training documentation

Required qualifications

• High school diploma or GED with 1 to 6 months of related experience or equivalent combination of education and experience
• Working knowledge of Microsoft Office programs including Outlook, Teams, Word, and Excel
• Hands-on experience with M3 order entry and detail-oriented skills
• Ability to prioritize and manage multiple projects simultaneously
• Excellent organizational skills and ability to work within a team concept